Product recall alert – Dux Manufacturing Ltd
16 Jan 2014
A recall notice has been issued by Dux Manufacturing Ltd for products sold as Dux-SunPro MP15 or Ecosmart-Intelligent Hybrid.
These solar gas boosted (exterior mounted) water heaters used in domestic homes have been recalled by the manufacturer due to a defect that may affect product part numbers DN15DS, DL15DS, DN15CS, 3D1NE, EN15DS, EL15DS. This number can be found on the product identification label attached to the top of the water storage tank.
Consumers or purchasers who bought one of these products between 1 January 2011 and 23 August 2013 will receive a letter from Dux Manufacturing Ltd, since each end user is known from sale records held by Dux or their suppliers.
If you believe you have been affected by this recall, please call the Dux Recall Hotline on 1300 761 841, during weekdays anytime from 8.30am to 5.30pm or email email@example.com or visit www.dux.com.au
The recall notice is available at http://www.recalls.gov.au/content/index.phtml/itemId/1051709.
Impact on Victorian Energy Efficiency Certificate eligibility
We are broadcasting this alert because these recalled products are listed on the Essential Services Commission product registers for activities installing gas/LPG boosted solar.
Victorian Energy Efficiency Certificates (VEECs) can no longer be created for these products because the Commission has suspended the approval of the recalled products (see here for a list).
Consumers who have installed a recalled product and have created VEECs will be contacted by Green Energy Trading so we can gather evidence for the Commission to show that a trained Dux technician has repaired the unit.
If you have any questions or concerns please don’t hesitate to contact us.